Safe, compassionate home-based healthcare
To provide safe, compassionate and professional home-based healthcare services that improve the quality of life of patients and their families.
About Tender Hearts
Professional, Compassionate Care at Home
Tender Hearts HomeCare Services is a nurse-led home healthcare provider based in Westlands, Nairobi, serving clients across Kenya.
Who we are
Home healthcare centred on dignity, comfort and independence
Tender Hearts HomeCare Services provides personalised home-based care designed around the physical, emotional and medical needs of clients while promoting dignity, comfort and independence.
We work with individuals and families to provide coordinated, patient-centred support in the familiar surroundings of home.
12+
Led by Fredrick Otin
Director Fredrick Otin brings over 12 years of professional nursing experience to Tender Hearts HomeCare Services.
Based in WestlandsServing clients and families across Kenya.
Purpose & direction
Mission and Vision
A trusted leader in home healthcare
To become a trusted leader in home health care services in Kenya through excellence, compassion and patient-centred care.
Our core values
What Guides Tender Hearts
Our values shape the way we communicate, plan and deliver care in the home environment.
Compassion
Approaching every client and family with empathy, understanding and care.
Professionalism
Providing homecare with responsibility, competence and clear standards of service.
Integrity
Acting honestly, responsibly and transparently in our care relationships.
Respect for Dignity
Respecting each individual, their preferences, privacy and home environment.
Excellence in Care
Striving for dependable, high-quality support centred on the client’s needs.
Family Communication
Working closely with families to support continuity, understanding and confidence.
Our care approach
Individualised, Patient-Centred Support
Tender Hearts aims to understand each client’s needs, preferences and health goals, then build the care arrangement around the individual and family.
Initial Assessment
Understanding the client’s situation, needs and care goals.
Personalised Care Plan
Developing an agreed care plan around the individual’s needs.
Professional Care Delivery
Providing the agreed care with compassion, dignity and professionalism.
Monitoring & Follow-Up
Supporting continuity through monitoring and follow-up.
Family Communication
Keeping families appropriately involved through clear communication.
Talk to Tender Hearts
Looking for the right homecare support?
Tell Tender Hearts what you are looking for and start with a simple care discussion.